Support for Parents-

Emergency Numbers:

Police & Other Rescue Services

999 or (police – 101 for non-emergency)

Derby Royal Hospital

01332 340131

First Contact Team

01332 641172 (social care – working hours)


01332 786968 (social care – out of office hours)

Safer Derby City

Click on the link below for resources and support for both parents and young people on the below subjects:

  • Knife Crime
  • Gangs
  • Anti-social behaviour
  • Child criminal exploitation/county lines
  • Sexting
  • Online safety

As well as these topics you will find:

Sources of support link which includes links to further resources and places to gain additional advice/information for both parents and young people. An activities link which contains a directory of youth provisions available within the city. It is ever expanding so there will be more being added in the coming weeks.

Child Line

ChildLine is a private and confidential service for children and young people up to the age of 19. You can contact a ChildLine counsellor about anything -no problem is too big or too small. Call free on 0800 1111, have a 1-2-1 chat online or send an email. or 0800 1111

Other Support Services:

FRANK (substance misuse)

FRANK helps you find out everything you might want to know about drugs (and some stuff you don’t). For friendly, confidential advice, Talk to FRANK. or 0300 123 6600 or text 82111

Safe & Sound, Derby (child sexual exploitation)

Working to end child sexual exploitation, Safe & Sound Derby provides support to children and young people who are being, or at risk of being sexually exploited, together with their families and delivers a UK-wide programme of training services to improve awareness, knowledge and skills to ensure that victims and their families get the help and support they need. or 01332 362120

Safe Speak (counselling)

Problems with family, friends or teachers? These counsellors understand what’s going on in young people’s lives and can help deal with the challenges of school life and growing up. They offer a safe place for young people to talk about thoughts and feelings, in private.

NSPCC: Preventing Child Sexual Abuse

YouTube animation exploring simple steps we can all take to make children safer. These include: making sure the babysitter has trusted references; and ensuring robust safeguarding procedures are in place in schools and other organisations.

Stop it Now!

Stop it Now! UK and Ireland is a child sexual abuse prevention campaign. They support adults to play their part in prevention through providing sound information, educating members of the public, training those who work with children and families and running a free-phone confidential helpline.

Youth Offending

This link will offer support and advice regarding bail information and advice, parenting orders, preventative services for young people, youth justice, victims of youth crime and parenting support.

Social Care

Various information from Derby City Council relating to different aspects of Health and Social Care.

Derby and Derbyshire Safeguarding Children Partnership

Provides information for the public, children, young people, parents, carers and professionals about working together to keep children and young people in Derby safe from abuse or harm at home and in our communities.

School Health

School Nurses 01332 623700 ext 31010

NHS 111 Service

A new service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

Support for Young People-


Following the completion of a research project, the Royal College of Psychiatrists has published a new guide for parents about self-harming, which will be useful for teachers too. Self-harming affects 10–15% of young people, and parents can feel overwhelmed. The guide has information on topics including understanding self-harm, managing injuries, sources of help and looking after parents’ own needs.

The guide is available at the link below and it might be worth printing a few copies off ready to pass to parents when needed.

Videos from parents who took part in the research can be found at the link below, along with other material: